FI Operations Notification - Subject: "Payment <paymentId> on Hold - Customer Action Required"
This notification is released to any permissions FI Operations team members when a case is created for a client.
Case Initiated - "Additional information needed for payment <paymentId>"
Client's receive this notification when a case is opened for a payment that requires their attention.
Case Resolved - "Payment <paymentId> Case Resolved"
This notification will be released to the client when a case has been resolved. Optionally, FI Operations team members can receive this notification as well with the correct permissions.
