No Tracking Available
Swift GPI provides us the ability with end to end tracking so you're able to see every step your payment takes. Unfortunately not all Currencies/Countries provide this support. For those that have not adopted the Swift GPI tracking, we're only able to provide visibility on payments that have been released from our processor.
If a recipient has not received the funds we can still manually request information. The sending Financial Institution can request this with PayRecs Support.
Request MT103 (Swift Message). This request typically takes 2-3 business days, but can be longer depending on the internal processes of the banks involved.
Once this message is provided, the sender should forward this to the recipient. Their recipient can provide this to their bank to assist in tracking the payment from their end.
Payment Trace. A trace is a secondary option that we can place on a payment that has not been delivered when the Swift message did not provide a resolution. Traces are not always successful, again, depending on the banks involved in transmitting the payment, but it is another option to help in tracking down the status of a payment.
Read more about payment tracking