How to Impersonate a User
As a Partner/bank admin, you'll be able to login as a Bank Customer User to assist your customers.
There are two options:
Explore - View-only access that will not log your customer out of PayRecs while you troubleshoot with them.
Login - View/Modify access as the selected user. This will require 2FA access from the user and will log the customer out. You will be able to create recipients and payments on their behalf.