PayRecs utilizes an integration with your online banking platform (Q2) in order to debit funds for a payment. If we are unable to debit the funds, this will result in an error preventing the payment from being created or approved.
Insufficient Funds
In some rare cases, insufficient funds in the funding account will result in an error. If multiple people have access to the same account, funds could be debited outside of PayRecs at the same time you're attempting a payment.
Ensure there is enough available balance to cover the payment that you are taking action on. This may require you to exit the Payment wizard and revisit so that our system can pull the latest available balance.
Most likely there is a configuration within online banking that can resolve this error. Please reach out to your bank representative. Copy and paste this resource for them to review. https://selfhelp.getpayrecs.com/kb/guide/en/common-payment-errors-eVVMOGh25p/Steps/4110566
Please review these configurations at the Profile and User level.
Policies
"Allowed Actions" can prevent funds from moving between the customer's funding account and the FI's settlement account. Depending on your internal policies set this to Any account, or set a rule to allow funds to the settlement account.
Permissions
Funds transfer must be enabled in order to utilize PayRecs. Ensure it is enabled.
The user initiating or approving the payment will require View & Withdraw permissions to the funding account they are utilizing
Auth Code & Dual Action must be disabled for Funds Transfer.
Funding Account is disabled or in a "Restricted" status. Review the account to ensure the status is active for use.
Limits
Funds Transfer Amount & Count limits should be synced over to PayRecs with in app dialogue if the limits have been reached. However it is recommended to double check any limits and ensure they have not been reached.
