Common payment error messages

If PayRecs can't submit your payment, you'll see a message that begins "An error occurred while processing this payment. Reason:". The reason tells you what to fix.

Payment cannot be submitted because it requires X approvals but only Y eligible approver(s) can approve it.

Your company requires another user to approve payments above a set amount. Right now, not enough users can approve this one, so it was not sent.

This message can appear on one attempt and not the next. Common reasons:

• The exchange rate refreshed and moved the amount above or below your company's approval limit.

• You picked a different funding account.

• Someone's access to the funding account changed.

What to do:

• Ask your company administrator to check that enough users can approve payments and have access to the funding account you selected.

• If you are the only user, ask your administrator or your bank about self-approval.

Insufficient funds

The funding account didn't have enough available balance when the payment was submitted. Someone else may have used funds from the same account at the same time. Exit the payment, reopen it so PayRecs loads the latest balance, and try again.