FI Admins

Onboarding

• Company is ready to launch - Notifies the back office when a company has been approved by the processor and is ready to launch in PayRecs.

• Subject: <Company Name> is ready to launch

  

  Payments:

  • Payment approval required - Notifies approving users that a new payment requires approval

• Subject: Approval Needed for payment to <Recipient Name> - Invoice <Invoice #> (<PaymentId>)

  

  Return in process - Notifies the back office of returning funds. Funds will need to be moved back to the customer's originating account when received.

Subject: Payment <Invoice #> to <Recipient Name> not delivered - Return in Process. (<PaymentId>)

• Reverse customer funds - Funds have been placed in the settlement account, but need to be moved back to the originating account due to the sender rejecting the wire.

• Subject: Payment: <PaymentId> Rejected - Reverse Customer Funds

  

  Compliance

  • Verafin hold on a payment - Verafin has placed the payment on hold and requires attention in the Verafin portal

    • Subject: Hold for Invoice <invoice name> (<PaymentId>)

Other

• Admin user invitation - Sent when inviting other admin users to the platform

  • Subject: "You've been invited to use PayRecs!"

Cases

• Case Initiated Email to Admin Users - Sent to admin team when a new case is opened. To receive these you will have to enable in user permissions.

• Email Notification Bank Admin Users Receive When a Case is Resolved - This will take you to the payment in the cases tab within your partner portal

End Users

Payment Notifications

• Initiated a payment - Payment has been created and does not require dual approval

  • Subject: You initiated a payment to <Recipient Name> (<Invoice #>) (<PaymentId>)

• Payment approval (configurable to recur daily as a reminder if payment not approved)

  • Subject: Approval Needed for payment to <Recipient Name> - Invoice <Invoice #> (<PaymentId>)

• Payment has been approved

  • Subject: Payment to <Recipient Name> (Invoice <Invoice #>) has been approved. (<PaymentId>)

• Payment has been rejected - Notifies approving and initiating users that the payment has been rejected

  • Subject: Payment Rejected - Invoice <Invoice #> (<PaymentId>))

• Return in process - Notifies the sender that the returning funds are being processed.

  • Subject: Payment <Invoice #> to <Recipient Name> not delivered - Return in Process. (<PaymentId>)

• Incoming FX wire - Incoming FX funds have been placed in your virtual account

  • Subject: Incoming funds applied to your <virtual account currency> account from <sender name>

• Incoming wire autoconverted to USD -

  • Subject: Incoming funds applied to your <obfuscated Account Number> account from <sender name>

Recipient

• Recipient requires approval - released to all users that can approve recipients.

  • Subject: A new recipient (<Recipient Name>) requires approval.

• Recipient approved - released to all users that can approve recipients.

  • Subject: A recipient (<Recipient Name>) has been approved.

• Recipient has been rejected - released to all users that can reject recipients.

  • Subject: A recipient (<Recipient Name>) has been rejected.

• Recipient Ready for Payment - Released when recipient approval is not required and the recipient is ready to use.

Subject: A new vendor (Recipient name) is ready to receive payment

Cases

• Email Notification End User Receives When a Payment Needs Their Attention - This will take the user to their OLB > case

Email Notification End user Will Receive When their Case has an Update - This link will take them to the case in the cases tab

• Email Notification End User Will Receive When Their Case is Resolved

Recipient Users

• Recipient payment notification - released to the recipient when the payment has been approved and sent to the processor to release the payment.

  • Subject:“<sendingCompanyName> is paying you for "<Invoice #>" pid:<PaymentId>”