Remove a Customer From PayRecs

Last updated: March 18, 2026

If a customer is no longer going to be using PayRecs, there are two options to remove access.

  • In Q2 Central, disable the PayRecs entitlement for the specified customer. This will trickle down to any user entitlements as well and prevent any access to PayRecs for that customer.

    • The orange warning icon(see screenshot) will indicate that the customer no longer has access to PayRecs.

  • To prevent access AND remove the Company from the PayRecs portal. Select the 3 dots next to the desired company and mark it as "Archive". This will soft delete the company and remove it from the companies list AND prevent SSO access.

    • To restore the company. Check the "Include Deleted" checkbox in the companies list, select the 3 dots next to the deleted company, and select the 'un-archive' option.

Please note: Historical data is retained relating to the customer as we are simply hiding the customer from view.

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