In some cases, a payment can be rejected by the beneficiary bank. When this occurs, we will normally receive a notification that the payment has been rejected. Reason for rejection is not provided until the funds have been returned. We cannot provide a timeline of when we will receive the returning funds as it depends on the beneficiary bank and any downstream banks facilitating the return.

📄 Undelivered Payment: Common Reasons

How do rejected payments get returned to me?

Only after the receiving bank has processed the rejection and returned the funds will the payment status change to RETURNED. Due to inconsistencies with international banks and their processes, this can take a few days to move from REJECTED to RETURNED. At this point, you can be assured that the funds have been returned to your account or are in process.

You will receive an email when the funds are in the RETURNED processing queue. At this point, you should see credit of those funds within 1 business day.